Shipping Policy

At YourTurn Menswear, we combine premium quality menswear with exceptional customer service. Our shipping and returns policies are designed to provide you with a seamless shopping experience from checkout to delivery and beyond.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding certain Asian and remote regions):

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping – via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment
  • Basic tracking available

Returns & Exchanges

We want you to be completely satisfied with your YourTurn Menswear purchase. If you’re not happy with your item, we offer a straightforward returns process.

Eligibility

To qualify for a return or exchange:

• Items must be returned within 15 days of delivery
• Products must be unworn, unwashed, and in original condition with all tags attached
• Original proof of purchase must be provided

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns or exchanges on:

• Underwear & Socks (unless defective or incorrect)
• Clearance items marked as “Final Sale”
• Items without original tags or showing signs of wear

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear YourTurn Menswear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item(s) for return/exchange: [Product Name, Size, Color]
– Reason: [Please specify]
– Preferred resolution: [Refund/Exchange for Size/Exchange for Product]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package & Ship

Securely package your items including all original packaging and tags. Include a copy of your order confirmation or packing slip.

Ship to:
YourTurn Menswear Returns
3953 Goldcliff Circle
Washington, US 20024

Refund Processing

Once we receive and inspect your return:

• Refunds will be processed within 5 business days
• Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Depending on your financial institution, it may take 3-10 business days for the refund to appear on your statement

Exchanges

For size or product exchanges:

• We’ll ship your replacement item once we receive your return
• If the exchange item is of higher value, you’ll need to pay the difference
• If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers:

• You are responsible for return shipping costs and any applicable customs fees
• We cannot refund original shipping charges for international orders
• Refunds will be issued in USD and may be subject to currency conversion fluctuations