At YourTurn Menswear, we take pride in delivering premium quality menswear with the same attention to detail we apply to our customer service. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process.

Eligibility

To be eligible for a return or exchange:

  • Items must be returned within 15 days of delivery
  • Products must be unworn, unwashed, and in original condition with all tags attached
  • Original proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns or exchanges on Underwear & Socks unless the items are defective or incorrect.

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear YourTurn Menswear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return/exchange: [Product Name, Size, Color] – Reason: [Please specify] – Preferred resolution: [Refund/Exchange for Size/Exchange for Product] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package & Ship

Securely package your items including all original packaging and tags. Include a copy of your order confirmation or packing slip. Ship to:

YourTurn Menswear Returns
3953 Goldcliff Circle
Washington, US 20024

We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 3-10 business days for the refund to appear on your statement

Exchanges

For size or product exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Underwear & Socks (unless defective)
  • Clearance items marked as “Final Sale”
  • Items without original tags or showing signs of wear

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For international customers (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • We cannot refund original shipping charges for international orders
  • Refunds will be issued in USD and may be subject to currency conversion fluctuations

For any questions about our returns policy, don’t hesitate to contact our customer service team who are as attentive as our tailors are to detail.