At YourTurn Menswear, we’re committed to making your shopping experience as smooth as our premium fabrics. Below you’ll find answers to common questions about our products, shipping, returns and more. Can’t find what you need? Our customer service team is always ready to help at [email protected].
Product Questions
What types of clothing does YourTurn Menswear specialize in?
We focus on premium essentials for the modern man’s wardrobe, including:
- Signature jackets and tailored trousers for professional settings
- Premium knitwear and shirts for versatile styling
- High-quality basics like T-shirts, polos, and underwear
- Casual weekend wear including hoodies, sweatshirts, and joggers
- Seasonal clearance items offering exceptional value
How do I choose the right size?
Our clothing follows standard US sizing with detailed measurement charts for each product. For tailored items like jackets and trousers, we recommend comparing your measurements with our size guide. When in doubt between two sizes, we suggest sizing up for a more comfortable fit.
Are your products suitable for all seasons?
We carefully curate year-round wardrobe essentials. Our knitwear, jackets and trousers are perfect for cooler months, while shirts, shorts and lightweight tees work well for warmer weather. Many items like our premium hoodies and polos are designed for transitional seasons.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Register” and providing your email address and a password. Account holders enjoy faster checkout, order tracking, and personalized recommendations based on their purchase history.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days) to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Do you offer gift wrapping or special packaging?
Currently we focus on premium, border-friendly packaging that protects your items during international transit. While we don’t offer traditional gift wrapping, our packaging is designed with a clean, sophisticated look perfect for gifting.
Payment Options
What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Will I be charged customs fees?
For EU/UK destinations, all duties and taxes are calculated at checkout so there are no surprise fees upon delivery. For other international locations, customs policies vary by country. We recommend checking with your local customs office if you have concerns about potential fees.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly on our site.
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Shipping: 15-25 day delivery via EMS for orders over $50
Do you ship worldwide?
We ship globally to most regions, excluding some Asian countries and remote areas. During checkout, simply enter your address to confirm availability. Our Washington-based fulfillment center ensures efficient dispatch to international destinations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping, you’ll get real-time tracking from warehouse to doorstep. Free Shipping includes tracking at major transit points. You can also check your order status by logging into your account.
What if my package is lost or damaged?
While rare, if your package is lost in transit or arrives damaged, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work with our shipping partners to resolve the issue promptly.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. Simply initiate a return through our online portal, and we’ll process your refund within 3 business days of receiving the returned items.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for return packages lost in transit.
Do you offer exchanges?
Currently we process returns rather than direct exchanges. For a different size or color, we recommend placing a new order and returning the original item. This ensures you receive your preferred item as quickly as possible.
How long do refunds take to process?
Once we receive your return, we’ll process your refund within 3 business days. The time it takes for the refund to appear in your account depends on your payment provider (typically 5-10 business days for credit cards).
Still Have Questions?
Our customer service team is available to help with any additional questions about our premium menswear, shipping policies, or your order. Contact us at:
Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm EST
For fastest service, please include your order number in any inquiries.